Why am I being redirected after clicking on an item?

Explanation of why you're redirected to retailer websites and how our marketplace works.

Understanding Redirects

When you click on a product on MADBRICKS-Italia, you may be redirected to the retailer's website. This is completely normal and by design. Here's why this happens and what it means for you:

Why Do Redirects Happen?

1. Direct Retailer Relationship

MADBRICKS-Italia is a marketplace that helps you discover products from various retailers. When you're ready to purchase, we connect you directly with the retailer so you can benefit from their full service, warranty, and support.

2. Secure Transactions

By purchasing directly from the retailer, your payment information and transaction are handled by established, trusted retailers with their own secure payment systems.

3. Full Retailer Benefits

When you purchase directly from the retailer, you get access to their customer service, return policies, loyalty programs, and any special offers they may have.

What to Expect

  • You'll be taken to the retailer's official website
  • The product and price should match what you saw on MADBRICKS-Italia
  • You can complete your purchase using the retailer's checkout process
  • Any customer service or returns will be handled by the retailer
  • You may need to create an account with the retailer if you don't have one

Price Differences

Occasionally, you might notice slight price differences between what you saw on MADBRICKS-Italiaand the retailer's website. This can happen because:

  • Prices change frequently and there may be a small delay in updates
  • The retailer may have special promotions or discounts
  • Different regions may have different pricing

Is This Safe?

Yes, this is completely safe and is how most marketplace platforms work. We only partner with reputable retailers, and you're always purchasing directly from established businesses with their own customer protection policies.

Need Help?

If you have any concerns about a redirect or need help with a purchase, please contact our customer service team. For issues with a completed purchase, you may need to contact the retailer directly as they handle the transaction and fulfillment.